Delete account

You can delete your WOHNO account yourself at any time. No installed app is required – signing in through your browser is enough. This page explains how deletion works, which data is removed, and the few items that remain for a limited period for legal or security reasons.

Sign in with your credentials and start the deletion in your account settings:

1. Sign in to your WOHNO account.
2. Open your account settings and scroll to the “Delete account” area (danger zone).
3. Confirm the deletion with your email address. For accounts with a password, your password is additionally requested again; for accounts signed in only via an external provider (e.g. Google), your confirmed, signed-in session is sufficient.

The button takes you to sign-in first if you are not logged in yet. Deletion is carried out only after a successful sign-in and confirmation.

If you can no longer sign in, we will carry out the deletion for you on request (Art. 17 GDPR). Please contact us:

• Via our contact form
• [email protected]

Deletion removes your account; its associated data is deleted from the database. This includes in particular:

• Your profile and account master data (name, email address, credentials).
• Your search profiles, application folders, and ongoing applications including booked appointments.
• Your messages, notifications and AI conversations.
• Your favorites, saved places and verifications.
• Files from your application folder, your profile picture, and import files you uploaded are removed from file storage as part of the deletion; if a step fails technically, it is retried or cleaned up on request via the data-protection contact.
• We initiate the removal of your identifiers from advertising audiences at Google and Meta.

A small portion of the data remains for a limited period for legal or security reasons:

• Security and activity logs for abuse prevention: up to 24 months.
• If you used paid services, invoices and payment records are retained for the statutory retention period of 8 years from the end of the year (§ 147 AO / § 257 HGB).
• Feedback submissions you sent are kept without any link to your account (the account association is removed).

These details are consistent with our privacy policy.

Your account and its database records are deleted immediately after your confirmation; after that, you can no longer sign in. The clean-up of file storage happens right afterwards. For the limited-retention data listed above, the stated period applies.